Skip to content

I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.

Maya Angelou

We have worked with many clients over the years to develop a range of bespoke training modules for topics including safeguarding, early help, motivational interviewing, emotional intelligence and improving team and partnership working, to name but a few.

We pride ourselves on our approach, in working with you to understand what will work best for you and then designing a tailored training programme to meet your needs. There is no ‘shelf’ for us to pull this training off, it is tailored to you and your needs, and while the core of what we deliver will be similar across all agencies our edge comes from taking the time to work with you to understand your specific needs and objectives and then developing a programme that is uniquely yours.  

Training Services

GOOD
HELP

TEAM
DEVELOPMENT DAYS

EARLY HELP AND
SAFEGUARDING

EVENT
FACILITATION

TRAINING MATERIALS

We are able to design bespoke training materials and learning resources using a range of innovative mediums including video, workbooks and workshop tools. 

Example of a bespoke film and script we developed for a multi-agency early help training programme.
Example of the Good Help Resources designed for participants.
Good Help is an innovative culture change programme for the multi sector workforce. Providing a comprehensive all age, whole system, place-based approach that reflects how people actually live their lives, and which builds on the existing strengths of people, places and communities. ‘Good Help’ was developed in recognition of the fact that no matter the service, organisation, or cohort, we all have one aim in common, delivering ‘good help’, and the principles to achieve this are exactly the same. Building on a range of existing workforce development initiatives, Good Help draws these together into a simple, yet coherent, ‘blended’ cultural change programme that can effectively support the multi-agency workforce to deliver a new relationship with citizens, and to adopt strength-based working as the default position. Good Help is rooted in early intervention and prevention and takes an innovative life course approach to focus on what a good life looks like – end to end – showing how a poor start in life can manifest itself throughout the life course. It is based on three standalone, yet interconnected workstreams each delivered over 3 (non consecutive) days.

The programme has been designed to be flexible in how it is offered so, for some, it may be that all three workstreams are appropriate, particularly if there is an appetite to deliver a more integrated model of service delivery. While for others, it may be that one particular workstream is more appropriate to meet their needs.

Each workstream can also be further revised into a full day and half day information session for those members of staff who need some information but not as much as the more detailed full-day sessions offer.

If you would like to talk to us about how the Good Help model could be delivered within your organisation, city, or region, then please head over to the Contact Us page and leave some details and we’d be happy to discuss this with you further.

2021 RACHEL FLOOD ASSOCIATES | COMPANY NUMBER : 0809602 | REGISTERED ADDRESS: 555 SMITHDOWN ROAD, LIVERPOOL | RETURN TO TOP | DESIGNED BY MISSCHIEFCREATIVE

2021 RACHEL FLOOD ASSOCIATES
COMPANY NUMBER : 0809602
REGISTERED ADDRESS: 555 SMITHDOWN ROAD, LIVERPOOL
RETURN TO TOP
DESIGNED BY MISSCHIEFCREATIVE

EVENT FACILITATION

We have experience of facilitating a range of events, particularly when it comes to developing strategic actions plans or securing buy-in for a new way of working from a range of partner agencies. We have successfully worked with several clients within large local authorities to engage staff in approaches around working with families with multiple and complex needs, or developing an action plan to agree the vision, aims and objectives to implement funding to transform service delivery.

We also have experience of facilitating a range of events, away days, board development sessions and team sessions (see below). We are experts in facilitation, utilising a range of innovative and engaging resources, including attendee led Unconferences and PinPoint facilitation

Read Our Case Studies

EARLY HELP AND SAFEGUARDING

We have experience of developing bespoke early help and safeguarding training programmes for organisations ranging from local authorities, the police, the Fire Service, and charities. We have also worked with a number of large regional housing associations to design and deliver safeguarding training to the whole organisation, developing one-hour toolbox talks, half and full day sessions, and designing sessions with a specific focus on children and/or adults.

We use a range of innovative and interactive methods to ensure staff get the most from the sessions and use our experience in facilitation to ensure that we are all learning from each other, recognising that your staff are the experts, and through sharing their experiences and ways of working, we can encourage the development of a safeguarding culture throughout your organisation.

Read Our Case Studies

TEAM DEVELOPMENT DAYS

We have a lot of experience of working with individual teams to look at ways of developing common purpose, establishing what makes an effective team, and how to improve working relationships.

We can work with you to understand the issues and develop a session that meets your needs, which fully engages your staff in identifying where improvements can be made, and developing team plans that everyone can sign up to. We have experience of running sessions for multi-agency partnerships looking to transform service delivery, through to working with local authority teams who are starting a journey towards integrating services.

Whatever your needs, we would welcome an opportunity to meet with you to discuss how we can support you.

Read Our Case Studies

WORKSHOP FACILITATION

We can work with you to design and deliver a range of workshops (whatever the topic or team) to secure the outcomes you need to achieve. We are experts in facilitation, utilising a range of innovative and engaging resources, including attendee led Unconferences and PinPoint facilitation

Read Our Case Studies

WORKFORCE DEVELOPMENT STRATEGIES

We have developed a number of comprehensive workforce engagement strategies for a variety of stakeholders including local authorities and a National Lottery Funded project seeking to improve its support to adults with multiple and complex needs.

We have developed an approach that not only engages with what is already there, and reviews its effectiveness, but which also engages staff, through a variety of mechanisms, to better understand what they need going forward.

The result, a comprehensive understanding – based on evidence and feedback – of the key skills, attributes and knowledge required for a successful and motivated workforce

Read Our Case Studies

IMPACT REPORTING

“What gets measured, gets done”, or so the saying the goes, but what gets measured tends to be the things we can easily count (the outputs) and less about the impact (outcomes) and difference we are making, and often we don’t design these into our services or programmes at the outset.

We have worked with a number of large housing associations in the North West to better understand their impact, economically, environmentally and socially.

We have developed an approach that engages the whole organisation in the production of a detailed impact report which results in a bespoke impact framework for the organisation, and which leaves, as a legacy, the tools and approach to produce these reports themselves going forward, ensuring that sustainability is built in from the outset. 

Read Our Case Studies

POLICY AND STRATEGY DEVELOPMENT

By helping you to develop and consolidate your thinking and planning around new programmes and/or ways of working. For example, we have supported local authorities to implement new government initiatives, such as the Troubled Families Programme, or helped them to scope out what a new way of working might look like, such as locality/neighbourhood management.

We have a keen interest in supporting organisations to improve outcomes for children, young people, families, and communities, by exploring opportunities to “join things up locally” and improve collaboration and partnership working. 

Read Our Case Studies

PROGRAMME / PROJECT EVALUATIONS

Working with you to scope out your specific requirements, we have supported a range of organisations (from charities and within the public sector) to review the effectiveness of their policies, projects, and programmes. We have experience of designing and implementing evaluation methodologies. Utilising a logic model approach, which we will develop with you, we will then use a range of quantitative and qualitative methods of analysis to identify headline messages and improvements.

Key to our success is maintaining regular contact with you, sharing updates and interim reports on key findings, which are all presented in innovative, engaging, and user-friendly ways which can be easily shared with your wider stakeholders.

Read Our Case Studies

COMMUNITY ENGAGEMENT STRATEGIES

Whether it’s engaging communities to reinvigorate local democracy, secure planning permission, or outline a new project you want to deliver, all require an understanding of your stakeholders. This means understanding who they are, where they are, and what their ‘asks’ and potentially ‘offers’ are for being involved and providing their views and time to you and your project or initiative.

With this intelligence to hand, we can support you to develop a coherent engagement strategy that can guide your work, decision making, or service design, and ensure that communities (whoever they are) feel listened to, respected, and involved as much or as little as they would like.

We have worked with large private and public sector organisations, utilising blogs, videos, drop-in centres, and walkabouts and will utilise a range of tools to ensure the widest engagement to meet your needs.

Read Our Case Studies